Terms & Conditions

General Terms

Welcome to Nusa Penida Island Tours! By using our services, you agree to the following terms and conditions. Please read them carefully before placing an order.

  1. Services We Offer
    • We provide tour booking services, including tickets, accommodation, transportation, and travel activities.
  2. Booking and Payment
    • All bookings must be made through our official platform.
    • Payments must be made using the available payment methods on our website.
    • Prices listed are subject to change without prior notice.
  3. Change and Cancellation Policy
    • Changes to travel dates or routes are subject to availability. Please contact us directly to discuss the options.
    • Charges and cancellations will follow the applicable cancellation & refund policy.
  4. Responsibilities and Risks
    • We are not responsible for events beyond our control, such as natural disasters, strikes, or changes in government regulations.
    • Tour participants must have valid travel documents (passport, visa, etc.).
  5. Copyright and Website Usage
    • The content on our website is protected by copyright and may not be used without our written permission.

Cancellation & Refund Policy

Please review our refund and cancellation guidelines below:

  1. Cancellations by Customers
    • More than 12 hours before departure → 100% refund
    • Less than 12 hours before departure → No refund.
  2. Cancellations by Us
    • If we cancel the trip for any reason (e.g., force majeure or an insufficient number of participants), customers will receive a full refund or may choose an alternative tour.
  3. Schedule Changes
    • If customers wish to change their dates or itinerary, changes are subject to availability. Please contact us directly to discuss the options.
  4. Refund Process
    • Refund requests should contact us directly via this WhatsApp number +6282233083081, along with proof of payment and order details.
    • The refund process takes 2 x 24 working hours, according to the payment method used.